Video Project Pro is built and run by a working video business owner. Support goes to a real person — usually Michael — not a ticket queue. Tell us what is happening and you will hear back from someone who runs shoots on the same software.
Email support@videoprojectpro.com and you will get a response within one business day, Monday to Friday, Eastern Time.
Founding members and trial users can also reply directly to any email from Michael — it reaches the same place.
Sign in to VPP and go to Calendar, then the Connections tab. Click Connect Google account and approve the request on Google's consent screen. Your Google Calendar is used for availability only — VPP reads busy/free blocks so booked times stop being offered on your booking pages. Full walkthrough: our Google Calendar integration guide.
Go to Calendar, then the Connections tab, and click Connect Zoom account. Authorize VPP on Zoom's consent screen and the connected account email appears in your settings. Once connected, every booking through your booking pages gets its own private Zoom meeting link. Full walkthrough: our Zoom integration guide.
Blocking works from a connected calendar. Make sure your Google Calendar is still connected under Calendar → Connections — if authorization expired, reconnect it. Also confirm the external event is marked Busy rather than Free, and that it falls within the hours you set on the booking calendar. Your VPP shoot schedule always blocks slots too.
Go to Calendar → Connections and click Disconnect on the card for the integration you want to remove. That revokes the token with the provider and deletes the stored credentials from VPP. You can also remove VPP from the provider side — from your Google account permissions page or from zoom.us under Installed Apps — and we delete the stored credentials when notified.
One click inside the app, two clicks from the main navigation — no form, no email, no phone call. If you cancel during a trial you keep access until the trial ends. If you cancel a paid plan, you keep full access through the end of the period you paid for, and your data is retained for 30 days after that with exports available.
Contacts, deals, invoices, and reports can be exported as CSV or PDF directly from their screens inside VPP. If you need anything beyond what the screens offer — for example a full export after cancelling — email support@videoprojectpro.com and we will send you a complete export of your data.
First have them check spam or promotions folders. Then confirm their email address on the appointment in your Calendar — a typo is the most common cause. You can resend the confirmation from the appointment yourself. If it still has not arrived, email support@videoprojectpro.com with the booking date and email address and we will trace it.
Email support@videoprojectpro.com with what you expected, what happened instead, and the page or screen you were on. A screenshot helps. Support goes to a real person — usually me — and you will hear back within one business day.
Google Calendar integration — connect your calendar so booked times are blocked automatically, and see how Meet links are generated.
Zoom integration — give every booked call its own private Zoom meeting, with links that move on reschedule and die on cancel.
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